Terms & Conditions

Payment Policy

All orders must be paid for in £ sterling.

Potato Confidential accepts the following credit and debit cards: Visa, Mastercard, American Express and Maestro, subject to verification.

When you order by credit card your account is debited as soon as you place an order. The name and address on your credit card statement should be the same as the name and address that was registered.

Making a Contract with Us

In placing an order for any of the items on our website you are agreeing to the terms and conditions listed below. Please read these terms carefully and print and keep a copy of them for your reference. If you have any queries regarding any of our terms and conditions please email us at hello@potatoconfidential.com before placing your order.

The information and conditions shown on our websites do not affect your statutory rights. Potato Confidential is a trading name of Creative Engine Room, 103 Grace Road West, Exeter, Devon EX2 8PU.

Total liability for any claim against Potato Confidential, howsoever arising, shall not exceed the price of the goods supplied by Potato Confidential to the customer.

English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales.

When you place an order online with us you are making an offer to buy our goods. We will send you an email to confirm that we have received your order request. Once we have processed your order we will email you again to confirm that the goods have been despatched which signifies that a contract has been made between us.

Every effort is made to ensure that our estimated delivery times are met; however occasionally delays in delivery due to unforeseen factors are inevitable. Potato Confidential shall not be held liable for any delay or failure to deliver goods within our estimated delivery times.

In the unlikely event that the goods are no longer available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

As standard the order charge will include a non-refundable charge for postage & packing.

The following methods of payment are accepted on our website: Visa, MasterCard, Delta, Maestro, Visa Electron and American Express.